Veterinary Wellness Clinic of Columbia/ Animal Emergency Clinic of
Maury County, LLC

931-548-2523
Veterinary Wellness Clinic of Columbia/
Animal Emergency Clinic of Maury County, LLC


1412 Trotwood Ave Suite 18
Columbia, TN 38401
931-548-2523


FAQ

Frequently Asked Questions

Q: What kind of pets do you treat?

A: Dogs and cats. We are not equipped to diagnose or treat large animals, pocket pets, reptiles, fish, or birds. If your pet is a non-mammal species, ask your veterinarian what you should do in case of an emergency.

Q: What is the best time of day to arrive at the hospital for emergency care?

A: The emergency room at hospital operates like a human emergency room. As such, there may be a wait to see one of our emergency veterinarians. Our emergency veterinarians see patients by medical priority and then by order of arrival. If a critical pet arrives after you, they may be seen first based on severity of illness. Our front door is locked after dark; please call after 6 pm so that our staff can be prepared for your arrival.

Q: Do I need an appointment for routine care or emergencies?

A: No.  However, our exam fee with an appointment is only $35 or $45 for a walk-in. We take appointments most days from 9 am until 6 pm. After 8 pm on Weekdays, after 2 pm on Saturday and all day Sunday the Emergency Exam fee is $80. After Midnight the exam fee is $125.
Walk-ins are welcomed any time, but a phone call allows us to prepare for your arrival. Clients with appointment are also given priority as long as there are no emergent cases.

Q: Can I get help over the phone?

A: Feel free to call us anytime, day or night. We are happy to help you in any way that we can; however, diagnoses or medical advice cannot be given over the phone. Often a recommendation is given to bring your pet to us immediately if it is an obvious emergency. If the symptoms are more subtle, you may consider bringing your pet in to be evaluated for your own peace of mind. We would never want to misguide you, so until your pet is examined by a veterinarian, it is best to play it safe. 

Q: If my pet is hospitalized, what happens when you close?

A:  While we don't take new patients in after Midnight, our hospital is staffed 24 hours per day with Licensed Technicians and trained staff members. Your pet is never left alone. If a hospitalized patient has a complication overnight, the staff will notify the doctor on call.

Q: If my pet is hospitalized, what are your visiting hours?

A: You may arrange a short visit with your hospitalized pet at any time before midnight. As there are other pets in the hospital, your veterinarian may not be able to meet with you immediately. We ask that you call before you arrive. You may call to get an update on your pet 24 hours per day. There is always a staff member monitoring your pet. We don't shut the lights off and go home!

Q: Will my veterinarian receive copies of my medical record, blood work and x-rays?

A: If you chose to use us after-hours and return to your regular veterinarian, a detailed record of your visit, testing performed, and medications dispensed is faxed to your primary veterinarian at the conclusion of your visit. Any X-rays taken will be sent with you on a CD. Any blood work or X-rays taken can be emailed to you as soon as they are completed as well.

Q: Do you take in stray animals?

A: No. If you find a stray pet, please call Maury County Animal Services at 931-540-0897.

Q: Do you treat wildlife?

A: No. We are not equipped or licensed to treat wildlife. If you discover wild rabbits, squirrels, or small songbirds in need of emergency care, please call a licensed Wildlife Rehabilitation Center. (Walden’s Puddle is located in Joelton, TN 615-299-9938). If you find raccoons, skunks, or large predatory birds in need of care, please DO NOT approach them and call Maury County Animal Services at 931-540-0897.

Q: How can I pay for services?

A: We accept cash, Visa, MasterCard, Discover, Amex, and CareCredit (a medical credit card one can apply for online.). To keep costs down, there is no billing and checks are not accepted.

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